TERM AND CONDITIONS
Affiliates: With respect to either the Client of the Firm, a subsidiary, affiliated or holding company. Client: The party signing a service agreement with the Firm or Service Company.
Contract: Service agreement signed between the Client and the Firm, where the Client hires the Firm to provide services as described in the Service agreement.
Firm: SJ Grand Financial & Tax Advisory Co., Ltd or its affiliates
Service Agreement: Document detailing the services to be provided by the Firm for the Client
The following clauses apply to requests for quotations and contracts.
The client is engaging S.J. Grand, as an independent contractor for the Client Cloud Platform deployment, hosting, & support.
"Fees to S.J. Grand are due to the above-listed pricing". Fees for monthly services will be invoices on the 1st business day of each calendar month, and are due before the 25th of each month". All payments will be made in CNY unless otherwise agreed upon
The dates above are estimates based on our experience with similar development projects. While we strive to accurately estimate project timelines in every proposal, we reserve the right to move delivery dates in response to unforeseen delays or changes to project requirements. Client and S.J. Grand must work together to complete the project promptly. S.J. Grand agrees to work expeditiously to complete the project no later than 90 days after the proposal is signed (depending on the date of acceptance of agreement).
4. Assignment of Project
The customer will assign a leader within their organization to work with S.J. Grand Team. That leader will be trained once by S.J. Grand and be responsible to provide training to the end-users of the organization.
5. Revision During Execution
The client may be charged additional fees if it decides to make changes to the agreed-upon project scope and objectives.
6. Legal & License
S.J. Grand warrants that the functions contained in this project will meet the requirements and that the operation will be reasonably error-free. The entire risk as to the quality and performance of the project is with Client Company. In no event will S.J. Grand be liable to Client company or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the ERP solution, even if S.J. Grand has been advised of the possibility of such damages.
If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
7. Access to the software
The Customer can use the Software hosted on the Cloud Platform. The Cloud Platform is hosted and fully managed by S.J. Grand, and accessed remotely by the Customer.
8. Cloud Hosting Services
S.J. Grand commits to providing at least the following services:
- Hosting in Tier-III data centers or equivalent, with 99.9% network uptime
- Grade A SSL (HTTPS) Encryption of communication
- Fully automated, verified backups, replicated in multiple regions
- Disaster Recovery Plan tested regularly
9. Sole Agreement
The agreement contained in this Contract constitutes the sole agreement between the Client company and S.J. Grand regarding this project. Any additional work not specified in this contract must be authorized by a written change order. All prices specified in this contract will be honored for twelve (12) months after both parties sign this contract, in case of early termination, penalties of not less than 1 month (Full Price) will apply. Continued services after that time will require a new agreement.
10. Initial Payment & Refund Policy
If Client company halts work and applies for a refund within 4 days, work completed shall be billed at the hourly rate of 600 CNY, and deducted from the initial payment, the balance of which shall be returned to the Client company. If at the time of the request for a refund, work has been completed beyond the amount covered by the initial payment, Client company shall be liable to pay for all work completed at the hourly rate stated above.